FAQ

Read our FAQ and get the information you need.

  • Tickets will be available for booking through this website or at the entrance (unless we are at capacity). Tickets purchased on unauthorized websites or through scalpers will not be honored.

  • The experience should typically last between 45 and 60 minutes.

  • By Public Transport (Recommended)
    •  Train: Closest stations are Town Hall Station (5-minute walk) or Museum Station (10-minute walk).
    •  Light Rail: L2/L3 lines stop along George Street, only a short walk away. Nearest stop Queen Victoria Building (QVB) .
    •  Bus: Multiple bus routes run through the Sydney CBD and stop along or near George Street, nearest Queen Victoria Building (QVB) stop.
    Walking
    •  The museum is centrally located in the CBD and easily accessible from Pitt St Mall, Queen Victoria Building, Town Hall, and World Square.
    Parking Options Nearby (Parking in the CBD is limited, so pre-booking is recommended.)
    •  Secure Parking – Landmark Car Park   345–363 George Street (approx. 3–5 min walk)
    •  Queen Victoria Building (QVB) Car Park  Entry via York St or Market St (approx. 5–7 min walk)
    • World Square Car Park  Near Goulburn St (approx. 8–10 min walk)

  • Yes, we are wheelchair accessible. There are a few rooms with slanted floors that are not as accessible but those can be bypassed on your visit.

  • As stated in our Terms & Conditions, all tickets are final sale and non-refundable. Additionally, merchandise items cannot be exchanged.

  • No, animals are not allowed inside the museum, except for service animals.

  • No, food and drinks are not allowed in the museum.

  • Tickets are not required for children who are ages four and younger. They can enter MOI for free!

  • For group and event enquiries, please get in touch with our sales manager Rich Gray, who can be contacted via [email protected] or fill out an enquiry form on the events page.

    • Secure Parking – Landmark Car Park   345–363 George Street (approx. 3–5 min walk)
    • Queen Victoria Building (QVB) Car Park  Entry via York St or Market St (approx. 5–7 min walk), mobility parking available for mobility permit holders
    • World Square Car Park  Near Goulburn St (approx. 8–10 min walk), mobility parking available for mobility permit holders

  • The museum is centrally located in the CBD and easily accessible from Pitt St Mall, Queen Victoria Building, Town Hall, and World Square. The museum is accessible via George Street only, with the entrance being located at 413 George Street.

  • The museum is suitable for all age groups. Limitations might apply for guests with limited mobility as well as visual and hearing impairments and sensory conditions. Please refer to the accessibility section for further information.

  • We are cashless & accept all cards except for AMEX, no afterpay available.

  • Yes, you can visit the museum by yourself. Our lovely Illusion Experts are happy to help with photos and explanations.

  • Unfortunately, we don’t currently have Nee Dohs in stock due to global supply shortages. However, we do have a wide range of other squeeze toys, sensory, and fidget items available in store.